Last updated: 2025

This policy explains how cancellation, rescheduling, and refund requests relating to Horace Lee Consulting’s consulting services are handled.

The final policy must reflect the business owner’s approved terms and all applicable legal requirements.

1. Consultation Bookings

If a consultation has been scheduled, clients should use the rescheduling or cancellation instructions provided with their booking confirmation.

The approved cancellation notice period is 14 days and attracts consultation-specific fees of 100usd.

2. Prepaid Consulting Engagements

Some fixed-scope projects or consulting packages may require payment before work begins.

Before checkout, clients should review the engagement scope, deliverables, price, schedule, and applicable cancellation and refund terms.

Cancellation requests will be assessed according to the agreed engagement terms and applicable law.

3. Work Already Performed

Where work has already begun, the handling of cancellation requests, completed deliverables, committed costs, and any outstanding amounts will depend on the engagement agreement and applicable legal requirements.

4. Project Retainers and Milestones

Where a short project retainer or milestone-based payment arrangement applies, the relevant terms should be confirmed in writing before the engagement begins.

Any refund or outstanding payment will be handled according to those terms and applicable law.

5. How to Request a Cancellation or Refund

To submit a request, contact us using the business email below.

Please include:

• Your name and business email.
• The relevant engagement or invoice reference.
• The date and amount of the payment, if applicable.
• A brief explanation of your request.

Do not include card numbers, security codes, or other sensitive payment credentials.

We will review the request and respond in accordance with the applicable engagement terms and legal requirements.

6. Contact

Email: info@horaceleeconsulting.com

Business name: Horace Lee Consulting